Terms and Conditions of Use

Placing an Order

When placing an order, you undertake that any and all information given is accurate and complete.

All orders are subject to acceptance and product availability. Availability information for products is listed on each individual product description.

Once you have placed an order we will send you an email confirming that your order has been received, but this is not a confirmation that your offer to purchase the goods has been accepted. A contract between you and Tilley and Grace for the sale of our products will only exist once an order has been dispatched to you. A separate email will be sent to you confirming the dispatch of the item(s).

Your credit/debit card will be charged for the full value of the goods when your order is placed. If for any reason we are unable to fullfil any part of the order, we will refund your card as soon as practical and in any case within 14 days. This does not affect your statutory rights.

Prices and availability of goods are subject to change without notice. The advertised delivery charge will be added to your order value.

Special Offers & Promotions

Unless otherwise stated, special offers cannot be used in conjunction with any other promotion nor are they valid for the purchase of gift vouchers.

If a promotion is valid only for orders over a certain amount, that amount does not include delivery or the cost of a gift box.

Free gifts: If a free gift is added with orders over a certain amount and items are returned so that the order is under the threshold amount, that gift must be returned or it will be charged at the advertised amount.

Delivery

Stock permitting, all orders are usually dispatched within 24 hours of being accepted, to arrive with UK customers within three to five working days.

In the event that an item is temporarily out of stock, we will notify you of the delay and dispatch it as soon as it arrives.

The delivery period stated within which you will receive your order is approximate. Goods will be sent to the address given by you in your order.

If your delivery address is outside of the UK, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. You must meet any additional charges for customs clearance. Please note, customs policies vary widely from country to country. We recommend you contact your local customs office for further information. Please note international shipments may be subject to cross-border inspections by customs authorities.

Jewellery Care

Tilley & Grace jewellery is gold, silver or rhodium plated on a base metal. All jewellery is hypoallergenic and nickel-free.
We advise that no liquids (including perfume, moisturisers and cleaning fluids) come into contact with the jewellery as this may cause dis-colouration. Tilley and Grace cannot be held accountable for this and cannot accept returns for this cause.

Returns Policy

You may return any products within 7 days of receipt for refund or exchange as long as those products are unwashed, unworn and with the original tags attached.

For all returns, except where the item is faulty or not as ordered, you will be required to arrange and pay for the return of the products to us.

We strongly recommend that you obtain proof of postage as we do not accept any responsibility for returned items that fail to reach us.

In the case of faulty items, we will send out a freepost envelope for the return of the goods.

Your Right to Cancel

You may normally cancel this contract in writing within seven days of receiving the order. If you do cancel the contract within this time, any payments made by you will be refunded in full within 30 days.

If the products have already been dispatched, you will be required to return the items as per our returns policy.

Payment & Taxes

We accept online payment in a secure environment by credit card, debit card or Tilley and Grace gift vouchers. We currently accept Visa, Mastercard, Visa Delta, Maestro, Visa Electron and Solo.

All prices are quoted in pounds sterling and are inclusive of VAT.

Conformity of Goods

We take every care to ensure that the description and specification of our products are correct. However, specifications and descriptions of products on this website are not intended to be binding and are intended only to give a general description of the products.

Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.

Copyright & Trademark

The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of Tilley and Grace or its content and technology providers or their respective owners.

The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited without permission.

Disclaimer & Limitations Of Liability

While Tilley and Grace  takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.

Further Tilley and Grace will not be responsible nor liable for your use of any other websites which you may access via links within this website. Tilley and Grace does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with Tilley and Grace.

The entire liability of Tilley and Grace under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.

No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.

Law & Territory

These Terms and Conditions and your use of our website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights.

This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.

Our Details

Tilley and Grace,
27 Yew Tree Courtyard,
Framlingham Road,
Earl Soham,
Suffolk IP13 7SG