Privacy policy

Our priority at all times is to give you an easy and enjoyable shopping experience while protecting your privacy and the integrity of your personal information.

Data Collection & Storage

You may browse the Tilley and Grace website without giving us any of your personal information.

However, if you wish to make a purchase or sign up for our monthly newsletter, you will obviously be required to pass over such information as will enable us to fulfil your request.

We keep a record of this information in our database so we may recognise you as a customer. We also keep a record of your purchases and we often save email correspondence so we may track questions or concerns you may have with our products or service.

If any of this personal information is transmitted, it is encrypted (using 128-bit encryption technology). Otherwise, it is always password-protected and stored on a secure server.

Our data collection and storage is governed by the rules of the UK Data Protection Act.

Data Sharing

We will normally only share this information with service providers who enable us to deliver our products and services to you, such as the companies who distribute e-mails  on our behalf and HSBC Merchant Services, our online credit card processing service.

We will never share your email address with any third party.

Cookies

The Tilley and Grace website uses cookies to store name and address information (so you do not have to enter your details every time you order) and to remember details of the products that you have added to your basket.

We do not store any of your payment information in this way.

These cookies are stored on the hard drive of your computer. If you want, you can disable them. However, you should know that this will cause problems adding products to your basket.

Further Information

If you wish to discuss our privacy policy in more detail, please call us (during office hours) on 01728 885598.